Shipping policy

SHIPPING POLICY

Thank you for shopping with Byrdband. We work to process and ship every order as quickly as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, processing may take longer. We will contact you if there is a significant delay with your order.

SHIPPING RATES AND DELIVERY

Available shipping methods, costs, and estimated delivery times are displayed at checkout. Delivery times begin after the order has been processed and are estimates rather than guarantees.

Delivery may be delayed by weather, carrier issues, holidays, or other circumstances outside Byrdband’s control.

TRACKING INFORMATION

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for the carrier’s tracking system to update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you discover an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

LOST, DAMAGED, OR INCORRECT ORDERS

If your package arrives damaged, contains an incorrect item, or appears to be lost, please contact us at byrdband@byrdband.com with your order number and relevant photographs, when applicable.

Byrdband is not responsible for packages marked as delivered by the carrier. However, we will assist you with contacting the carrier and reviewing the delivery information.

INTERNATIONAL SHIPPING

International shipping availability and rates are displayed at checkout. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

CONTACT US

For questions concerning shipping or delivery, contact us at byrdband@byrdband.com.